Privacy Policy
This Privacy
Policy (“Privacy Policy”) describes what information The OXHIDE,
as owner of the Platform, may collect from a user (“You”, “Your” or “User”),
on or through Our website (https://oxhide.co.in/index.php?route=common/home) (the “Site”) directly the owner
of the Platform are referred collectively as “We”/ “Us”/ ”Our”)
and how We use, process, disclose and try to protect such information.
You
agree and understand that the Company is responsible for operation and
maintenance of the Platform and all information collected and processed on the
Platform is collected and processed by Us strictly in relation to Our business.
By
using Our Platform, or the Services, You confirm that You have read,
understood, and agree with the privacy practices described in this Privacy
Policy, and the Terms of Use (the “Terms”) and the collection,
storage and processing of Your information in accordance with them.
This
Privacy Policy is incorporated by reference into the Terms. Any capitalized
terms used but not defined in this Privacy Policy have the meaning given to
them in the Terms.
This
Privacy Policy is published in compliance with, inter alia:
1.
Section
43A of the Information Technology Act, 2000 (“IT Act”);
2. Rule 4
of the Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and
3. Regulation
3(1) of the Information Technology (Intermediaries Guidelines and Digital Media
Ethics Code) Rules, 2021 (“Intermediaries Guidelines”).
General
Terms:
1.
By
accessing or using the Platform or the Service, or by otherwise giving Us Your
information, You confirm that You have the capacity to enter into a legally
binding contract under Indian law, in particular, the Indian Contract Act,
1872, and have read, understood and agreed to the practices and policies
outlined in this Privacy Policy and agree to be bound by the Privacy Policy.
2. You
hereby consent to our collection, use, sharing, and disclosure of your
information as described in this Privacy Policy. We reserve the right to
change, modify, add or delete portions of the terms of this Privacy Policy, at our
sole discretion, at any time, and any continued use of the Website, the
Services or the Platform, following any such amendments to the Privacy Policy,
will be deemed as an implicit acceptance of the Privacy Policy in its amended
form. You are requested to review the Privacy Policy from time to time to keep
yourself updated with any changes; modifications made to the terms hereof.
3. If you
are accessing or using Services on the Site from an overseas location, you do
so at your own risk, and shall be solely liable for compliance with any
applicable local laws.
4. If you
do not agree with any of the terms and conditions of this Privacy Policy,
please do not proceed further to use this Site or any Services. This Privacy
Policy is subject to change at any time without notice. To make sure You are
aware of any changes, please review this policy on this Site periodically.
1. What
information About You is collected on the Platform?
When you
access the Site or use the Service(s), you may provide, or we may collect
information that may specifically identify you or any other individual. Given
below are the types of information that we may collect:
a.
Information You Give Us: We receive and store any information You enter on Our
Platform or provide Us in any other way. When you register/placing order on the
Site, We collect registration details such as phone number, name, geographical
address and email address.
We may
also collect information required for providing You Services on the Platform
including, items you place in the cart, etc. You can choose not to provide
certain information, but then you may consequently not be able to take
advantage of many of our features.
We may
also collect payment information such as your payment card number, expiration
date, billing and shipping address and may retain such material for our records
for the duration of you availing the Services or for any such period required
or permitted under applicable law. By using the Service, You consent to the
recording, storage, and disclosure of such communications you send or receive
for these purposes.
b.
Information from Other Sources: We might receive information about you such as order
details, Your details shared with Our partners etc. from other sources
including from Our partners, advertisers or third parties registered on the
Platform and add it to Our account information.
c. Cookies
and Other Tracking Technologies:
We
utilize “cookies” and other tracking technologies. A “cookie” is a small text
file that may be used, for example, to collect information about activity on
the Site. Some cookies and other technologies may serve to recall information
previously indicated or submitted by a User. Most browsers/mobile settings
allow you to control cookies, including whether or not to accept them and how
to remove them. You may set most browsers/mobile application to notify you if you
receive a cookie, or you may choose to block cookies with your browser/mobile
applications.
Tracking
technologies may record information such as internet domain and host names,
internet protocol (IP) addresses, browser software and operating system types,
stream patterns, and dates and times that Our Site is accessed. Our use of
cookies and other tracking technologies allows us to improve Our Site and Your
experience.
At all
times, You may refuse all cookies on Your browser by changing Your settings to
the extent permissible on Your device. However, by doing so, you may not be
able to use certain features on the Platform or take full advantage of all the
offerings and interest-based advertising. You can remove cookies by following
directions provided in your mobile’s “help” file or the browser.
d.
Third party tools and software: We use third party SDKs. Majority of them are
different payment options by which you can make a payment for an order. In
order to enhance your personal and overall experience some of the tools are
used therein.
e.
Automatic Information: We
receive and store certain types of information whenever you interact with us.
For example, we obtain certain types of information when your web browser
accesses the Site or advertisements and other content served by or on behalf of
thecaistore.com on other web sites. Click here (OS type and
version, Device brand, browser and its version details, User agent) to see
examples of the information we receive. We may also receive/store information
about your location and your mobile device, including a unique identifier for your
device. We may use this information for internal analysis and to provide You
with location-based services, such as advertising, search results, and other
personalized content.
The IT
Act and the SPDI Rules regulate the collection, usage, retention and disclosure
of personal information, which is defined under the SPDI Rules as any
information that relates to a natural person, which, either directly or
indirectly, in combination with other information available or likely to be
available to a body corporate, is capable of identifying such person.
You
agree that You are providing all information, including SPDI to Us voluntarily.
Collection, use and disclosure of personal information and SPDI require your
express consent.
You are
providing Us with Your consent to Our use, collection and disclosure of the
personal information and SPDI. You may choose to not provide us with personal
information and SPDI, but in the event that You do so, We will be unable to
provide You access to Our Site or deliver products or provide Services through
Our Platform.
2. How
do we use the information we collect
a. We
use information We collect, in a variety of ways in order to provide the
Services on the Site and to operate Our business, including the following:
· To
carry out Our obligations arising from Your requests for the products and
Services on the Platform;
· To
operate and improve the Platform in order to foster a positive user experience
and to improve Our business as a whole;
· To
process and deliver Your order with Us;
· To
enable Your access to Our Site to purchase products and provide You Services;
· Analysing
data, tracking trends, building algorithms, creating databases for rating
systems, recommendations engines, etc.;
· Research,
growth and development of Our or Our group entities' business;
· We use
the information that You provide for such purposes such as responding to Your
requests, customising Your orders, improving Our Platform or communicating with
You
· For
non-targeting reasons such as frequency capping, compliance, billing, ad
reporting or delivery, market research or product development purposes;
· To
comply with applicable law;
· To
conduct audits and quality assessment procedures;
· To
analyse the use of our resources, troubleshooting problems and improving Our
Products and Services, by using the information regarding Your mobile device
and software.
· Contacting
users, both during and after an order, for updates, resolution of queries,
order details, or offering new products or services;
· To
investigate, prevent, or take action regarding illegal activities, suspected
fraud, situations involving potential threats to the safety of any person,
violations of Our Terms, or as otherwise required by law;
· To
respond to any queries that You may have, and to communicate information to
You, including notifications of any promotions or alerts, any changes/updates
to the Site, or the introduction of any future fees or charges that We may
collect at the time for purchasing products or provision of Our Services to
You; or
·
To
contact You, by way of SMS, email and phone calls, from time to time to record
Your valuable feedback on Our products and Services, as they currently stand,
and/or any potential products and services that may be offered in the future.
b. We
may use “cookies” information and “automatically collected” information We
collect on the Platform to (i) personalize Our services, such as remembering
Your information so that You will not have to re-enter it during Your visit or
the next time You avail the Service; (ii) provide customized advertisements,
content, and information; (iii) monitor and analyze the effectiveness of the
Service and third-party marketing activities; (iv) monitor aggregate site usage
metrics such as total number of visitors and pages viewed; and (v) track Your
entries, submissions, and status in any promotions or other activities on the
Service.
c. We
may access or store Your information if it is necessary to detect, prevent or
address fraud and other illegal activity or to protect the safety, property or
rights of the Platform or others.
d. We
may use information regarding your location or the location of your device
through which you access the Service for a number of purposes.
e. We
may collect, analyze, use, publish, create and sell de-identified information,
of which Your personal or sensitive personal information might be a component,
for any business or other purpose not prohibited by applicable law, including
for research and marketing purposes. (Collectively “Purposes”).
3. Do
We share the Information We receive?
a.
Information about You and the other Users of the Platform form an integral part
of Our business. We only share the personal information as described below
after ensuring that such third party has implemented measures to assure data
protection measures and that are either subject to this Privacy Policy or
follow practices at least as protective as those described in this Privacy
Policy. By using the Site, You accept the terms hereof and hereby consent to
the storage and processing of the personal information and SPDI by third
parties. We, have arrangements with third parties (including as mentioned
below) such as affiliates, service providers, payment gateways, logistics
partners who are the intended recipients and may have access to the personal
information and SPDI but shall not disclose such information including SPDI
further to any other individual / entity. Some of the third parties include:
i.
Third Party Service Providers: Some of Your personal information or SPDI may be
shared with third party service providers, and logistics providers for the fulfillment
of Services and delivery of Your order(s). Examples include fulfilling orders,
delivering packages, sending postal mail, newsletters and e-mail, removing
repetitive information from customer lists, Analysing data, providing marketing
assistance, providing search results and links (including paid listings and
links), processing card payments and providing customer service. They have
access to personal information needed to perform their functions including but
not limited to performing quality checks on your testing, for teaching
purposes. The tools used by such third party service providers to provide the
Services, May also collect your personal information or SPDI during the process
of providing such Services. Further, they must process the personal information
in accordance with this Privacy Policy and as permitted by applicable law. It
is clarified that we will not be responsible and liable for the acts of
omissions and commissions of such third parties associated with us. However, we
may facilitate resolving any issue you may face with such third parties;
ii. Our
Legal obligations: We
may release account and other personal information when We believe in good
faith that such release is appropriate to comply with applicable law including
to: (i) conform to legal requirements or comply with legal process; (ii)
protect rights or property or affiliated companies; (iii) prevent a crime or in
interest of national security; or (iv) protect personal safety of Our Users or
the public. We may also disclose Your personal information to enforce or apply
Our Terms and other agreements; or protect the rights, property or Our safety,
safety of Our Users or others. This includes exchanging information with other
companies, organisations, government or regulatory authorities for fraud
protection and credit risk reduction;
iii.
Sharing upon merger or amalgamation or intra-group transfer: Any third party to which We transfer or
sell Our assets, merge or consolidate with, will have the right to continue to
use the information (including SPDI) provided to Us by You, in accordance with
the Terms and this Privacy Policy. We may disclose information to Our partners,
affiliates, subsidiaries, group entities, investors, stakeholders or potential
associates in an anonymized and aggregate manner, so that they too may
understand how Users use Our Site and enable Us to create a better overall
experience for You; and
iv.
Improving Our business: You
acknowledge that We have a right to use a recorded copy of Your telephonic
conversation for improving Our Services, marketing and promotional efforts,
customize Your experience. These uses improve the Site, and the Services, and
better tailor it to meet Your needs, so as to provide You with an efficient,
safe and customized experience. We may transfer such personal Information and
SPDI to a third party, including persons outside India, to improve product and
Service offerings while taking commercially reasonable steps to try and ensure,
that the recipient adheres to the applicable laws for ensuring data protection
as is adhered by Us.
b.
Transfer to third parties and outside India
Subject
to applicable law, We may at Our sole discretion, transfer personal information
and SPDI to any other body corporate (as defined under the Information
Technology Act, 2000) that ensures at least the same level of data protection
as is provided by Us under the terms hereof, located in India or any other
country.
By
using the Site, You accept the terms hereof and hereby consent to Us, sharing
with and/or processing of Your personal information and SPDI by third parties,
including in any location outside India, provided that they ensure that Your
SPDI is protected in compliance with standards that are comparable to the
standards of protection afforded to it in India or equivalent international
standards...
4. How
Secure Is Information About Me?
· We
maintain electronic, physical and procedural safeguards in connection with the
collection, storage and disclosure of personal information (including SPDI).
Our security procedures may warrant that we may occasionally request proof of
identity before We disclose personal information to You.
· We work
to protect the security of your information during transmission by using Secure
Sockets Layer (SSL) software, which encrypts information You input in addition
to maintaining security of Your information as per the international standards
on "Information Technology Security Techniques Information Security
Management System-Requirements".
· We
restrict access to personal information, to Our employees and agents who need
to know that information in order to process it for Us, and who are subject to
strict contractual confidentiality obligations, and may be disciplined or whose
relationship with Us may terminate if they fail to meet these obligations.
·
No
employee or administrator will have knowledge of your password of your account
on the Site. It is important for you to protect your account against
unauthorized access to Your password and Your mobile phone, as detailed in the
‘User Account, Password and Security’ section of the Terms. You must be sure to
log off from the Site when You have finished use thereof. We do not undertake
any liability for any unauthorised use of your account and password.
· If You
suspect any unauthorized use of Your account, You must immediately notify Us by
sending an email to the contact details indicated in the contact section. You
shall be liable to indemnify us due to any loss suffered by Us due to such
unauthorized use of Your account or password.
· Under
certain circumstances, we shall not be able to take Your prior consent before
disclosing Your information in case the information is demanded by government
agencies or otherwise mandated under law to obtain SPDI, or during
investigation of cyber incidents, prosecution of offenses etc.
· Further,
We shall not be responsible for any breach of security or for any actions of
any third parties or events that are beyond Our reasonable control including
but not limited to acts of government, computer hacking, unauthorised access to
computer data and storage device, computer crashes, breach of security and
encryption, poor quality of internet service or telephone service of the User,
etc.
5. What
Information Can I Access?
The
Platform gives You access to a broad range of information about Your account
and Your interactions with the Platform for the limited purpose of viewing and,
in certain cases, modifying, deleting information provided on the Site. You
have the option to opt-out of optional services such as receiving promotional
materials etc. and should You desire to opt-in to such services at the time of
signing up You can choose do so.
6. Are
Children Allowed to Use the Platform?
Use of
the Site is available only to persons who can form a legally binding contract
under the Indian Contract Act, 1872. If you are under 18 years of age, then
please do not use or access the Service(s) at any time or in any manner. If we
learn that a person under 18 years of age has used or accessed the Platform or
Service or any personally identifiable information has been collected on the
Platform from persons under 18 years of age, then we will take the appropriate
steps to delete this information. If You are a parent or guardian and discover
that Your child under 18 years of age has obtained an account on or otherwise
accessed the Service, then You may alert Us at info@oxhide.co.in and request that We delete that child’s
personally identifiable information from Our systems.
7. Third-party
links
The
Site may include hyperlinks to various external websites, and may also include
advertisements, and hyperlinks to applications, content or resources (“Third
Party Links”). We have no control over such Third Party Links present on
the Site, which are provided by persons or companies other than us. You
acknowledge and agree that we are not responsible for any collection or
disclosure of Your information by any external sites, applications, companies
or persons thereof. The presence of any Third Party Links on Our Site cannot be
construed as a recommendation, endorsement or solicitation for the same, or any
other material on or available via such Third Party Links.
You
further acknowledge and agree that We are not liable for any loss or damage
which may be incurred by You as a result of the collection and/or disclosure of
Your information via Third Party Links, as a result of any reliance placed by
You on the completeness, accuracy or existence of any advertising, products
services, or other materials on, or available via such Third Party Links. This
will include all transactions, and information transmitted therein, between you
and any such third party sites or applications or resources, such transactions
are strictly bi-partite. We shall not be liable for any disputes arising from
or in connection with such transactions between You and the aforementioned
third parties.
Such
third party websites, and external applications or resources, accessible via
the Third Party Links may have their own privacy policies governing the
collection, storage, retention and disclosure of your information that You may
be subject to. We recommend that You exercise reasonable diligence, as You
would in traditional offline channels and practice judgment and common sense
before committing to any transaction or exchange of information, including but
not limited to reviewing the third party website or application’s privacy
policy.
8. Retention
of Information
· We also
have measures in place such that Your SPDI which is in Our possession or under
Our control, is destroyed and/or anonymized as soon as it is reasonable to
assume that: (i) the purposes for which Your SPDI has been collected have been
fulfilled; and (iii) retention is no longer necessary for any other reason, or
under applicable law.
· We may,
however, reserve the right to retain and store Your personal information for
Our business purposes, whether such personal information has been deleted or
not. After a period of time, Your data may be anonymized and aggregated and
then may be held by Us as long as necessary, to enable purchases of products
and provision of services or for analytics purposes.
· If you
wish to withdraw your consent for processing your personal information and
SPDI, cancel Your account, or request that We no longer use Your personal
information and SPDI to deliver Our products or provide You services, please
contact Us at details indicated in the contact section. Please note however
that your withdrawal of consent or cancellation of account may result in us not
being able to deliver You products or provide You with Our services, or
terminate any existing relationship that We may have with You.
9. Changes
to Your Information
You may
review, correct, update, change the information that You have provided by
logging into Your account. However, You are not permitted to delete any part of
the personal information or any other information generated on the Platform.
You may request Us to delete the same. You may update Your information at any
point by writing to Us at the details indicated below in the contact section.
Should
You choose to update Your personal information or SPDI or modify it in a way
that is not verifiable by Us, or leads to such information being incorrect, We
will be unable to provide You with access to Our Site, or the Services, as
described under the Terms, and such modification may be regarded as the User seeking
to discontinue his or her access to Our Site, or the Services.
We
reserve the right to verify and authenticate Your identity and Your personal
information in order to ensure accurate delivery of products and services.
Access to or correction, updating or deletion of Your personal information or
SPDI may be denied or limited by Us if it would violate another person’s rights
and/or is not otherwise permitted by applicable law.
10. Notices
If you
have any concern about privacy or grievances on the Site, please contact Us
with a thorough description and We will try to resolve the issue for You.
If you have any concerns or questions in relation to this Privacy Policy, You
may address them to Our grievance officer at:
Name: Prataistha Pandey
Address: 61G/10E Chandpur Salori, Near Sangam Market,
Allahabad-211004
E-mail: info@oxhide.co.in
We
shall endeavor to resolve your grievances within one month from the date of
receipt of such grievance.
11. Miscellaneous
· Disclaimer: We cannot ensure that all of Your personal
information and SPDI will never be disclosed in ways not otherwise described in
this Privacy Policy. Therefore, although we are committed to protecting your
privacy, we do not promise, and you should not expect, that your information or
private communications will always remain private. As a User of the Site, You
understand and agree that you assume all responsibility and risk for your use
of the Site, the internet generally, and the information You post or access and
for Your conduct on and off the Site.
· Indemnity: You agree and undertake to indemnify Us in
any suit or dispute by any third party arising out of disclosure of information
by You to third parties either through Our Site or otherwise and Your use and
access of websites, applications and resources of third parties. We assume no
liability for any actions of third parties with regard to Your personal information
or SPDI which You may have disclosed to such third parties.
· Severability: Each clause of this Privacy Policy shall be
and remain separate from and independent of and severable from all and any
other clauses herein except where otherwise expressly indicated or indicated by
the context of the Privacy Policy. The decision or declaration that one or more
clauses are null and void shall have no effect on remaining clauses of this
Privacy Policy.